1. Given the facts of this case, should John have been discharged? Why or why not?
2. Should the sales representatives of AEM be held to a higher standard of personal conduct than sales representatives for other types of organizations? Explain.
3. Should management have considered John’s past work record before deciding on discharge? Explain.
“96% of our customers have reported a 90% and above score. You might want to place an order with us.”